At Paws & Hooves, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your information.

1. Who We Are

Paws & Hooves provides dog walking, puppy visits and cat visits in Crawley, West Sussex.

For the purposes of UK data protection law, Paws & Hooves is responsible for the personal information we collect and use in connection with our services.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Paws & Hooves
Crawley, West Sussex
Email: pawsandhoovespets@yahoo.com
Telephone: 07798 915 041

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2. Information We Collect

When you contact us, enquire about our services or become a customer, we may collect information including:

• Your name

• Home address

• Telephone number

• Email address

• Emergency contact information

• Veterinary contact details

• Information about your pet

• Details about your pet's health, behaviour, temperament and care requirements

• Information needed to access your property, where required to provide our services

• Records of services, bookings and communications

• Payment and transaction information

• Photographs and videos of pets in our care

• Information submitted through our website or contact forms

We only collect information that is reasonably necessary to respond to enquiries, provide our services and operate Paws & Hooves.

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3. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Arrange meet and greets

• Provide dog walking and pet visit services

• Contact you regarding your pet or bookings

• Contact you in an emergency

• Manage our customer relationships and schedules

• Keep appropriate records of the pets in our care

• Process and maintain records of payments

• Provide updates about your pet

• Improve our services

• Meet our legal, insurance, accounting and regulatory obligations

• Protect the safety and welfare of pets, customers, our team and members of the public

We will not sell your personal information to third parties.

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4. Our Legal Basis for Using Your Information

Under UK data protection law, we need a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to provide our services to you.
For example, we need your contact details, address and information about your pet to provide dog walking or pet visits.

We have a legitimate business interest.
For example, keeping appropriate customer records, managing enquiries and operating our business effectively.

We have a legal obligation.
We may need to retain or disclose certain information to comply with tax, accounting, insurance or other legal requirements.

You have given us your consent.
Where consent is required, such as for certain marketing activities, you can withdraw that consent at any time.

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5. Information About Your Pet

To provide safe and appropriate care, we may keep information about your pet including their name, breed, age, health, veterinary practice, medication, behaviour, temperament and care requirements.

Please ensure that the information you provide about your pet is accurate and let us know if anything changes.

Information about a pet itself is not generally personal data, but some records may also contain information relating to you or another identifiable person and will therefore be handled appropriately.

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6. Property Access & Security Information

Where required to provide our services, you may give us keys, alarm information, access codes or other instructions relating to your property.

We treat this information carefully and only use it for the purpose of providing your agreed services.

We will not intentionally share property access information with anyone who does not require it to provide or support our services.

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7. Photographs & Videos

We may take photographs or videos of pets during walks and visits.

These may be used to provide updates to owners and, where appropriate, on Paws & Hooves' website or social media channels.

If you do not want photographs or videos of your pet used publicly, please let us know.

Choosing not to allow public use of your pet's photographs will not affect the service you receive.

8. Who We Share Information With

We do not sell or rent your personal information.

We may share limited information where reasonably necessary with organisations or individuals such as:

• Veterinary professionals in an emergency

• Insurance providers

• Accountants or professional advisers

• Website, email or technology providers used to operate our business

• Payment providers, where applicable

• Government, regulatory or law enforcement authorities where legally required

Where we use service providers to process personal information on our behalf, we expect them to handle that information appropriately and securely.

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9. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose it was collected.

Some information may need to be retained after you stop using our services for legal, tax, accounting, insurance or record-keeping purposes.

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

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10. How We Protect Your Information

We take reasonable steps to protect the personal information entrusted to us.

This includes taking appropriate precautions with customer records, contact details, property access information and other information used to provide our services.

While no method of storing or transmitting information can be guaranteed to be completely secure, we take reasonable measures appropriate to the nature of the information we hold.

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11. Your Data Protection Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate or incomplete information

• Ask us to delete certain information

• Ask us to restrict how certain information is used

• Object to certain uses of your information

• Withdraw consent where we rely on your consent

• Request the transfer of certain information where applicable

These rights are subject to certain legal conditions and exceptions.

To make a request, please contact us using the details provided in this Privacy Policy.

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12. Website & Cookies

Our website may use cookies and similar technologies to help it function correctly, understand how visitors use the website and improve the experience.

Some cookies may be provided by third-party services used on our website.

Where required, you will be given the opportunity to manage your cookie preferences.

You can also control cookies through your browser settings.

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13. Links to Other Websites

Our website may contain links to other websites or services, including social media platforms.

Paws & Hooves is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

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14. Children's Information

Our services are intended to be arranged by adults.

We do not knowingly collect personal information directly from children through our website for the purpose of providing our services.

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15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website, business practices or legal requirements.

The latest version will be available on our website and the date at the top of this page will show when it was last updated.

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16. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have concerns about how your information has been handled, please contact:

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Paws & Hooves
Crawley, West Sussex
Email: pawsandhoovespets@yahoo.com
Telephone: 07798 915 041

 

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.